In addition to the public service personnel, Police and Fire Chiefs, Sheriffs, dispatchers, patrol, City Council, County Commissioners, Human Resources, unions, and community representatives all need a voice in the discussions. They must have a clear understanding of the operational challenges to be resolved.
As we know, Law Enforcement, EMS, Fire, and Dispatch are 24/7/forever operations. When a call comes into a 9-1-1 Center, the call-taker asks questions, sends the information to the dispatcher who assesses the information, selects a response, and issues the dispatch. Calls are not always this routine but typically are covered by policies and procedures that allow the dispatched first responders to be quick, correct, and effective.
Now consider incorporating social services into this proven and field-tested model. Social services personnel have different skill sets and objectives. They may not be available 24/7 to respond. New methodologies must be developed to incorporate these services into the emergency response model. Federal Engineering is frequently retained for such endeavors.