Next Generation 9-1-1 (NG9-1-1) is the evolving phase of the ever-changing 9-1-1 infrastructure throughout North America. As technology has advanced beyond voice to include text, data, images, and video, so must Public Safety Answering Points (PSAPs). Accommodating these additional services requires upgrades to the PSAPs and respective networks.
NG9-1-1 will change how emergency calls are handled at a PSAP as well as by first responders, necessitating modifications to local and national 911 call handling policies and practices. New NG9-1-1 services will allow calls, messages, and data to be transferred to another PSAP anywhere within an interconnected NG9-1-1 ecosystem. This will facilitate more effective disaster management among PSAPs, Emergency Operations Centers (EOCs), Department of Homeland Security (DHS) agencies, and other emergency management entities.
FE subject matter experts have extensive experience planning, designing, procuring, and implementing NG9-1-1 solutions. We will develop a thorough understanding of your individual requirements and current NG9-1-1 readiness state. Our consultants appreciate that every PSAP has unique incident management approaches, technologies, funding models, and governance. FE will assess and document these in a NG9-1-1 Readiness Assessment. FE will then develop a NG9-1-1 Strategic Plan which provides a road map for an incremental migration to NG9-1-1. FE is also available to support the procurement and implementation phases of your NG9-1-1 program, overseeing the selected vendors to meet your needs.