Text to 9-1-1 Planning

The FCC encourages emergency call centers to begin accepting texts.

Text to 9-1-1 Planning2021-03-31T12:38:24-04:00

Text-to-9-1-1 deployments are increasing across North America and FE is uniquely qualified to assist our clients with evaluating the deployment options available.

Smart phone users are relying more on texting than voice communications in their everyday lives. There is a growing expectation that public safety dispatch centers should also accept texting. FE offers a vendor neutral approach to analyzing and evaluating the solutions available in the operational preparation, deployment, training and testing of text-to-9-1-1 and text-with-9-1-1 services, as well as Real Time Text (RTT).

Industry Participation

FE staff works closely with the FCC, NENA, APCO, CTIA, CRTC, and the wireless providers to create informational and educational materials related to text-to-9-1-1. FE staff chair the NENA NG9-1-1 Education and Training Working Group and the Communications Security, Reliability and Interoperability Council (CSRIC) Working Group 1 Task 1 Subtask 2 committee on PSAP Requests for Interim short message service (SMS) Text-to-9-1-1 Service. We will apply our knowledge from these groups as well as our ongoing experiences to assist your organization in implementing a text-to-9-1-1 service that meets the needs of your citizens and dispatch personnel.

Text-to-9-1-1 services are a forerunner of NG9-1-1 changes which will be coming soon. Be proactive and plan for your PSAP’s success. FE, your trusted advisor, will support you through this process.