Smart phone users are relying more on texting than voice communications in their everyday lives. There is a growing expectation that public safety dispatch centers should also accept texting. FE offers a vendor neutral approach to analyzing and evaluating the solutions available in the operational preparation, deployment, training and testing of text-to-9-1-1 services, as well as Real Time Text.
FE staff works closely with the FCC, NENA, APCO, CTIA, CRTC, and the wireless providers to create informational and educational materials related to text-to-9-1-1. FE staff chair the NENA NG9-1-1 Education and Training Working Group and the Communications Security, Reliability and Interoperability Council (CSRIC) Working Group 1 Task 1 Subtask 2 committee on PSAP Requests for Interim short message service (SMS) Text-to-9-1-1 Service. We will apply our knowledge from these groups as well as our ongoing experiences to assist your organization in implementing a text-to-9-1-1 service that meets the needs of your citizens and dispatch personnel.