Virtually every aspect of society is embracing AI in some fashion, and public safety and public service organizations are no exceptions. Emergency communications, dispatch, and real-time crime centers are beginning to integrate AI in measurable ways. Examples include automated call triage tools that analyze spoken words in real-time to assist call takers with faster emergency classification; improved predictive dispatch models that recommend the closest and most appropriate units based on historical call patterns and current resource status; and natural language processing features that transcribe and summarize calls to reduce administrative burden. These capabilities demonstrate how AI can enhance efficiency while preserving the role of human oversight in critical decision-making.

FE recognizes that public safety and public service entities have differing requirements from the general public, and the application of AI can have profound effects on the community, the delivery of services, and the safety of its citizens. As AI technology continues to rapidly evolve, most organizations are not fully prepared to make informed decisions about how to apply these tools effectively and efficiently, while also minimizing the inherent risks. Recognizing this gap, FE has developed its AI practice with a targeted approach to meet the needs of its client base. Our service offerings integrate our vast knowledge of public safety and public service with the emerging functionality and capabilities of AI.

FE’s AI specialists are available to:

• Facilitate and lead workshops to educate users.
• Assess the pros and cons of the available approaches.
• Review existing systems for applicability.
• Conduct needs assessments.
• Develop a requirements matrix and provide recommendations.
• Provide RFP and procurement support.
• Support implementation.
• Assist with the revision of operational procedures.