Next Generation 9-1-1


Next Generation 9-1-1 (NG911) is the evolving phase of the ever-changing 911 infrastructure in the United States. As technology has advanced beyond voice to include text, data, images, and video, so must Public Safety Answering Points (PSAPs). In order to accommodate these additional services, upgrades to the PSAPs and respective networks are required.

NG911 will change how emergency calls are handled at a PSAP as well as by first responders, necessitating modifications to local and national 911 call handling policies and practices. New NG911 services will allow calls, messages, and data to be transferred to another PSAP anywhere within an interconnected NG911 ecosystem. This will facilitate more effective disaster management among PSAPs, EOCs, DHS, and other emergency management entities.

Is your PSAP ready for NG911? Do you have a NG911 strategic plan in place? FE can help.

FE subject matter experts have extensive experience planning, designing, procuring, and implementing NG911 solutions. We will develop a thorough understanding of your individual requirements, and current NG911 readiness state. Our consultants appreciate that every PSAP has unique incident management approaches, technologies, funding models, and governance. FE will assess and document these in a NG911 Readiness Assessment. FE will then develop a NG911 Strategic Plan which provides a road map for an incremental migration to NG911. FE is also available to support the procurement and implementation phases of your NG911 program to ensure your needs are met.

NG911 changes are coming. Be proactive and plan for your PSAP's success. FE, your trusted advisor, will support you through this process.

For more information on FE NG911 services please contact us. NG911 services